SENCOR is a knowledge process outsourcing organization with more than 25 years of experience in providing information-based solutions that have contributed to the growth of world-renowned brands in the legal, financial and publishing markets. SENCOR was awarded the 2009 Most Progressive Philippine Outsourcing Company by the Department of Trade and Industry. Its areas of expertise are Legal Process Outsourcing, Business Intelligence, Competitive Intelligence Research and Content Development and Publishing. It employs a full-time professional team of researchers, analysts, editors, attorneys and subject-matter experts in such fields as law, IT and business intelligence.
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SENCOR President Presents KPO Update at eServices Philippines, 2/11/2009

SENCOR President George Martel joined a panel of Knowledge Process Outsourcing (KPO) leaders in a well-attended and well-received presentation about the status and future of KPO in the Philippines last February 10, 2009 at the eServices Philippines Global Sourcing Conference and Exhibition.

Moderated by Ms. Gigi Virata, Business Processing Association of the Philippines (BPA/P) Director for Information and Research, the panel of four industry heavyweights represented diverse KPO areas such as legal process outsourcing (LPO), business intelligence (BI), research, content management, facilities management, information technology outsourcing (ITO), financial back-office transactions, and contact center services.

The panel members—and the animated audience—all agreed that KPO is a high growth area for the country and is a good fit for the Philippines’ knowledge workforce.  It was said that in KPO, expert customers are looking for a partner who “gets it,” meaning someone who has the same level of expertise and understanding as they do.  Mr. Martel said, “In SENCOR’s experience, the ability [of our Philippine attorneys] to interact with U.S. lawyers has been exemplary.”

Mr. Martel was called “ahead of the curve,” when he mentioned SENCOR’s upcoming moves into the growing Australia and New Zealand opportunity, in response to an Australian audience member’s query on looking outside the U.S. and U.K. markets.

Also in the audience was global consulting and research firm Everest, author of the study The Silent Knight: The Philippines’ Emerging Non-Voice BPO Capability.  During the discussion, Everest analysts pointed out that the Philippine knowledge worker has a much smaller carbon footprint than its counterparts in other countries, and that Philippine providers may be able to use this fact as a distinguishing attribute and competitive advantage.

Despite these opportunities, the Philippine KPO space is not without its challenges.  Among the challenges mentioned was the increasing competition for Filipino middle-management talent.  An audience member representing a major Asian textile manufacturing group passionately praised the Filipino managers who lead numerous functions across their Micronesia operations.  In response, the BPA/P reported its ongoing programs with the government and the academe to improve the quantity and quality of KPO-ready Filipino managers.

The discussion was also not without its light-hearted moments.  In an offbeat illustration of KPO, one panelist cited an Indian restaurant in London whose head chef gives directions to London kitchen staff via a real-time video feed from India.  “Kitchen Process Outsourcing!” the panelist exclaimed.